ERP, CRM, HR, sales, accounting, operations. The systems businesses actually run on — integrated, API-first, and built to carry AI inside the workflow instead of bolted on after the fact.
Six sub-categories under biz/. ERP is the deepest today — six production integrations with the API and auth patterns that actually work in production, plus SYSPRO mapped as a context leaf. ECM is the newest, mapping the open-source replacements for IBM FileNet and OpenText Documentum.
Enterprise resource planning integrations. All production skills in this subdomain follow the same pattern: authenticate, query, write, webhook — wired so AI agents can act on orders, invoices, and stock without a human in the loop.
Cloud accounting integrations for SMEs — the same platforms dominating SA, Australia, NZ, and the UK. OAuth 2.0, invoicing, reconciliation, reports. Shared with fin/accounting.
Recruitment, onboarding, performance, compliance. The full recruitment value chain is production-ready — six stages from JD through to offer, each producing structured outputs an agent can act on.
Customer relationship management integrations built around the six GTM roles — revenue leader, sales rep, marketing, service, RevOps, executive. Each role gets an AI partner with a narrowly scoped MCP tool set; every mutation on pipeline or money stays human-approved.
Enterprise content management — the open-source replacements for IBM FileNet and OpenText Documentum. Alfresco Community and Nuxeo at the enterprise tier; Mayan EDMS, OpenKM, and Paperless-ngx for mid-market and digitisation-first deployments. CMIS as the migration substrate; strangler-pattern migrations over 2–5 years for the SA banking + insurance install base.
Process orchestration — what comes after IBM BPM, Oracle BPM Suite, TIBCO ActiveMatrix, and Pega. The category split in two: BPMN-modelled orchestration (Camunda 8, Flowable) for audit-grade business processes and human-task workflows; workflow-as-code (Temporal, Orkes Conductor) for distributed-system orchestration. Argo Workflows for Kubernetes-native compute. Migration patterns + SA banking + insurance context.
The grab-bag for cross-cutting operational skills — process design, SOP generation, workflow automation, and the plumbing between ERP, CRM, and finance. Empty for now.
The canonical 2nth tree assigns fractional-C-level agents to each domain. Business pulls on several — they compound across the sub-categories rather than sitting under one.
Sales-first — prospecting, qualification, discovery, proposal, negotiation, pipeline, forecasting, enablement, revops. Lives across biz/sales/*.
Operational backbone. Pulls on biz/erp for the ERP integrations and tech/architecture for the cross-system design work.
People ops and CRM. The cross-cut between biz/hr and biz/crm when the customer is also a candidate.
Customer success. Post-sale, plays across biz/crm and any ERP integration the customer uses.
Business doesn't operate alone. ERP integrations lean on Technology for the runtime, Finance for accounting truth, and Data for the analytics layer on top.